Terms of Service

Effective date: August 6, 2026
Last updated: August 6, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the websites, online tools, and services operated by Cline Co. Holdings LLC doing business as Your New Door and YourNewDoor.com ("YourNewDoor," "we," "us," or "our"), including:

• yournewdoor.com and related pages (the "Website")

• Customer-facing proposal, estimate, payment, and design preview pages we may send you by link (the "Customer Portal")

• Phone, email, text message, and in-person services related to door design, repair, replacement, and installation

By accessing the Website, submitting a contact or estimate request, receiving a proposal, making a payment, or otherwise engaging with YourNewDoor, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use our Website or services.

If you are accepting a project proposal or making a deposit on behalf of a household, you represent that you are authorized to do so and that you are at least 18 years of age.

2. Who We Are

YourNewDoor is a locally owned and operated door company serving homeowners in the Dallas–Fort Worth, Texas area. We design, fabricate, repair, replace, and install residential doors — including exterior entry doors, interior doors, patio doors, French doors, sliding doors, custom doors, and related repair services.

We operate showrooms and service locations at:

Location Address Phone Irving, TX 3230 Royalty Row, Suite 110, Irving, TX 75062 (214) 814-1593 Colleyville, TX 101 Cheek-Sparger Rd, Colleyville, TX 76034 (817) 415-1505 Richardson, TX 620 N Coit Rd, Richardson, TX 75080 (214) 785-0588

General inquiries: info@yournewdoor.com
Main line: (214) 997-1520

Unless a written contract or signed proposal states otherwise, "YourNewDoor" refers to Cline Co. Holdings LLC and its employees, officers, and authorized agents.

3. Our Services

YourNewDoor provides residential door services including, without limitation:

• Door replacement and new installation — exterior, interior, patio, French, sliding, and specialty openings

• Custom door design and fabrication — doors built to your specifications, size, material, finish, glass, and hardware preferences

• Door repair — including alignment, hardware, weatherstripping, rot repair, frame repair, and related service work

• Consultations and estimates — including virtual and in-home assessments

• Project management — from design through fabrication, scheduling, and installation by our in-house team

Service availability may vary by location, product line, and scheduling capacity. We reserve the right to decline projects that fall outside our scope, service area, technical capability, or safety requirements.

No subcontractors for installation. YourNewDoor performs design, fabrication planning, and installation through our own team unless otherwise disclosed in writing for a specific project.

4. Website and Customer Portal Use

4.1 Permitted use

You may use the Website and Customer Portal for lawful purposes related to learning about our services, requesting estimates, reviewing proposals, making authorized payments, and communicating with our team.

4.2 Prohibited use

You agree not to:

• Use the Website or Customer Portal for any unlawful, fraudulent, or abusive purpose

• Attempt to gain unauthorized access to our systems, other users' accounts, or non-public areas of the Customer Portal

• Interfere with or disrupt the Website, Customer Portal, or related infrastructure

• Scrape, copy, or reproduce content except as permitted by these Terms or with our prior written consent

• Misrepresent your identity or affiliation when contacting us or submitting forms

• Upload malware or harmful code

We may suspend or terminate access to the Website or Customer Portal at our discretion if we believe these Terms have been violated.

4.3 Account and link access

Some Customer Portal pages are accessed through unique links sent to you by email or text message. Those links are intended for you and members of your household only. Do not share payment or proposal links publicly. You are responsible for activity that occurs through links sent to your contact information until you notify us that access should be revoked.

4.4 Accuracy of information

When you submit a contact form, request an estimate, or provide project information, you agree to provide accurate and complete information. Inaccurate measurements, site conditions, or contact details may affect pricing, scheduling, and project outcomes.

5. Estimates, Consultations, and Proposals

5.1 Estimates are not binding contracts

Initial estimates, virtual assessments, showroom consultations, and preliminary pricing are non-binding and subject to change based on final field verification, scope validation, product availability, site conditions, code requirements, and market pricing for materials.

We strive to provide same-day or timely estimates where advertised, but timing is not guaranteed and may depend on scheduling, completeness of information provided, and project complexity.

5.2 Proposals

A formal project proposal ("Proposal") sets out the scope of work, selected products, investment summary, payment options, warranty summaries, and other project-specific terms. A Proposal becomes binding only when accepted by you through one of the following:

• Electronic acceptance on the Customer Portal (including selection of a payment option where applicable)

• Verbal confirmation to your YourNewDoor consultant, documented in our records

• Payment of a required deposit after reviewing and agreeing to applicable terms presented at checkout

YourNewDoor consultant contact information will appear on your Proposal.

5.3 Pricing validity

Unless your Proposal states otherwise, pricing is held for three (3) calendar days from the date the Proposal was published or issued. After that period, materials, glass, hardware, labor rates, and installation scheduling are subject to current pricing and availability.

5.4 Design previews and renderings

YourNewDoor may provide design visualizations, configurator previews, or photo-real renderings ("Design Previews") to help you evaluate options. Design Previews are illustrative. Final appearance may vary based on lighting, screen display, natural material variation (especially wood grain and stain), field conditions, and manufacturer specifications. Design Previews do not constitute a guarantee of exact appearance.

6. Project Acceptance, Deposits, and Production

6.1 Site Assessment Deposit

For qualifying replacement projects, YourNewDoor may request a Site Assessment Deposit (currently $99) before field verification, final scope review, and fabrication planning.

By paying the Site Assessment Deposit, you:

• Commit to your project with YourNewDoor

• Authorize us to begin field verification, final scope review, and fabrication planning

• Acknowledge that the Site Assessment Deposit is non-refundable

Payment of the Site Assessment Deposit confirms your project as Sold in our system. If circumstances change after that point, YourNewDoor may reverse the sale at our discretion; in that event, the $99 Site Assessment Deposit remains non-refundable, but you will not be billed further unless work has already been performed or materials ordered under a separate agreement.

A separate Project Deposit will be requested before fabrication begins.

6.2 Project Deposit

Payment of the Project Deposit confirms your approval of the validated final scope and authorizes YourNewDoor to schedule fabrication and order materials. Your project is already Sold at this stage; the Project Deposit releases it to production.

Project Deposit amounts vary by project and will be stated in your Proposal or payment request.

6.3 Final scope validation

Before production, YourNewDoor performs field verification and final scope validation. If site conditions differ materially from what was represented, we will discuss scope and pricing adjustments with you before proceeding. YourNewDoor absorbs the cost of errors or omissions in our own scope discovery — we do not charge surprise upgrades between site visit and installation caused by our mistake.

6.4 Customer-requested changes

Any change to scope, products, finishes, hardware, or site conditions requested by you after Proposal acceptance may require a change order and re-quote before work continues.

7. Payment Terms

Unless your signed Proposal or invoice states otherwise, the following payment structures may be offered:

Option Summary Financing Third-party financing, subject to credit approval (see Section 8) 50 / 50 Fifty percent (50%) due to enter production; remaining fifty percent (50%) due upon substantial completion of installation 100% at order Full project investment due before production begins; a discount may apply when paid by check, ACH, or wire as stated on your Proposal

All amounts are in U.S. dollars. Unless otherwise stated, prices do not include permit fees, structural modifications beyond the agreed scope, or work required by undisclosed pre-existing conditions discovered after reasonable inspection.

7.1 Payment methods

We accept payment through secure online checkout (including payment links sent by email or text), and other methods we make available at the time of invoicing (such as check, ACH, or wire for qualifying projects).

By submitting payment, you represent that you are authorized to use the selected payment method.

7.2 Late payment

If payment is not received when due, we may pause scheduling, fabrication, or installation until the account is current. Late payments on financed amounts are governed by your financing agreement (Section 8).

7.3 Taxes

Applicable sales tax will be calculated and displayed on your Proposal or invoice where required by law.

8. Third-Party Financing

YourNewDoor may offer financing options through a third-party partner, currently Wisetack or another partner we designate. Financing is optional, subject to credit approval, and governed by the financing partner's separate terms, disclosures, and loan agreement — not by these Terms alone.

If you apply for financing:

• You will be directed to the partner's application flow (for example, https://apply.wisetack.com/yournewdoor)

• Approval, APR, term length, fees, and payment schedule are determined by the financing partner

• Promotional offers such as 0% APR for 12 months (same as cash) are subject to the partner's eligibility rules and on-time payment requirements

• Late or missed payments may trigger interest, fees, or default under the partner's agreement

YourNewDoor is not a lender and does not make credit decisions. Questions about financing applications, billing, or loan status should be directed to the financing partner.

9. Scheduling, Site Access, and Installation

9.1 Scheduling

After deposits and scope validation, we will schedule fabrication and installation based on product lead times, crew availability, and weather. We will communicate expected timelines through your consultant or project coordinator. Timelines are estimates, not guarantees, and may shift due to material delays, weather, permitting, or force majeure events (Section 17).

9.2 Your responsibilities

You agree to:

• Provide safe and reasonable access to the work area

• Secure pets and clear the work area of personal belongings

• Disclose known hazards, structural issues, HOA requirements, or restrictions that may affect the work

• Be available (or designate an authorized adult) for key decisions during installation when needed

• Ensure an authorized adult is present if required for interior access

9.3 Existing conditions

Doors are installed into existing openings unless your Proposal includes frame reconstruction or structural work. Hidden damage, rot, out-of-square framing, or code issues discovered during installation may require additional work and pricing, which we will discuss with you before proceeding when practicable.

9.4 Removal and disposal

Unless your Proposal states otherwise, standard installation includes removal and disposal of the existing door assembly being replaced.

9.5 Completion

Installation is substantially complete when the new door is installed, adjusted, and operational per the agreed scope. Punch-list items or minor adjustments identified at completion will be scheduled promptly.

10. Warranties

YourNewDoor stands behind our products and workmanship. Warranty coverage is product-specific and project-specific.

10.1 Product warranties

Door slabs, glass, hardware, and components may carry manufacturer or YourNewDoor product-line warranties. Warranty terms — including duration, coverage, and exclusions — are stated on your Proposal opening cards, product documentation, and/or our warranty pages for the applicable product line.

Natural variation in wood grain, color, and texture is normal and not a defect. Product warranties do not cover damage caused by misuse, improper maintenance, unauthorized modification, acts of nature, or normal wear and tear.

10.2 Installation / workmanship warranty

Workmanship of YourNewDoor installation is covered under a separate installation warranty, summarized on your Proposal and available from your consultant. Installation warranty claims should be reported promptly to YourNewDoor.

10.3 Warranty claims

To request warranty service, contact your YourNewDoor representative or email info@yournewdoor.com with your name, project address, installation date, and a description of the issue. We may request photos or a site visit to evaluate the claim.

10.4 Disclaimer

Except as expressly stated in your Proposal, product documentation, or a written warranty document, our services and products are provided without additional warranties. To the fullest extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability and fitness for a particular purpose.

Some jurisdictions do not allow limitations on implied warranties; in those jurisdictions, the above limitation may not apply to you.

11. Repairs and Smaller Service Work

Repair services (such as alignment, weatherstripping, hardware replacement, or rot repair) are scoped and priced based on the specific services selected and approved. Repair estimates may be provided as a fixed-price menu or custom quote depending on the job.

Repair work does not automatically include full replacement unless explicitly stated. Warranty on repair work, if any, will be described at the time of approval.

12. Cancellations and Refunds

• Site Assessment Deposit ($99): Non-refundable once paid, as described in Section 6.1.

• Project Deposit and production payments: Refund eligibility depends on whether fabrication or material ordering has begun and whether cancellation occurs before or after production release. Your consultant will explain applicable terms at the time of payment.

• Financed payments: Refunds and cancellations of financed amounts are subject to your financing partner's policies.

• YourNewDoor-initiated cancellation: If we cancel a project due to circumstances within our control before meaningful work or special-order materials, we will refund applicable prepaid amounts except for non-refundable deposits clearly disclosed at payment.

Nothing in this section limits any rights you may have under applicable consumer protection law.

13. Text Messaging (SMS) Program

If you opt in, YourNewDoor may send SMS text messages to the mobile number you provide.

13.1 Types of messages

Messages may include appointment confirmations and reminders, secure payment links, proposal and estimate updates, installation scheduling notifications, and responses to your inquiries about an active or requested project.

13.2 How to opt in

You may opt in by:

• Submitting your mobile number on our Website contact or estimate request form and checking the box agreeing to receive text messages

• Providing your mobile number during a phone call, virtual consultation, or in-home appointment and verbally consenting to receive project-related texts

• Texting our business phone number first

• Selecting SMS as your preferred contact method when working with our team

Consent to receive text messages is not a condition of purchase.

13.3 Opt-out and help

Reply STOP to cancel at any time. Reply HELP for help. After you text STOP, you will receive one confirmation message and no further texts unless you opt in again.

For assistance, call (214) 997-1520 or email info@yournewdoor.com.

13.4 Message frequency and charges

Message frequency varies based on your project stage. You may receive up to 10 messages per month during an active project. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

13.5 Mobile number privacy

We do not share, sell, or provide your mobile phone number or SMS opt-in/consent data to third parties or affiliates for their marketing or promotional purposes. We may share information with service providers (such as our SMS delivery platform) solely to deliver messages you have requested.

See our Privacy Policy for more information.

14. Email Communications

By providing your email address, you may receive transactional emails related to your project (proposals, payment requests, scheduling updates) and, if you opt in, marketing emails about YourNewDoor services.

You may unsubscribe from marketing emails using the link in any marketing message. Transactional emails related to an active project may still be sent as necessary to fulfill our services.

15. Intellectual Property

All content on the Website and Customer Portal — including text, logos, graphics, photographs, design tools, configurator interfaces, proposal layouts, and software — is owned by YourNewDoor or our licensors and protected by intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from our content except for personal, non-commercial use related to your own project (such as downloading your Proposal for your records).

Design Previews and custom designs prepared for your project remain our proprietary work product until paid for in full under a written agreement that assigns ownership, if applicable. YourNewDoor may use anonymized project photos for portfolio or marketing purposes only with your consent or where permitted by law.

16. Limitation of Liability

To the fullest extent permitted by law:

• YourNewDoor's total liability for any claim arising out of or relating to these Terms, the Website, or our services shall not exceed the greater of (a) the amounts you paid to YourNewDoor for the specific project giving rise to the claim during the twelve (12) months before the claim, or (b) one hundred dollars ($100).

• We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility.

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct where prohibited.

17. Force Majeure

YourNewDoor is not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, supply chain disruptions, manufacturer backorders, labor shortages, utility failures, pandemics, government actions, or other force majeure events. We will use reasonable efforts to notify you and reschedule affected work.

18. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or our services shall be brought in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction of those courts.

Informal resolution first. Before filing a formal claim, you agree to contact us at info@yournewdoor.com and allow at least thirty (30) days for good-faith resolution.

19. Indemnification

You agree to indemnify and hold harmless YourNewDoor and our officers, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Website or Customer Portal, your breach of these Terms, or your violation of any law or third-party rights — except to the extent caused by our negligence or willful misconduct.

20. Third-Party Services and Links

The Website may contain links to third-party websites or services (such as financing partners, mapping services, or manufacturer resources). We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

21. Privacy

Your use of the Website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information. By using our services, you acknowledge that you have read the Privacy Policy.

22. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on the Website and update the "Last updated" date above. Material changes may also be communicated by email or notice on the Website.

Continued use of the Website or services after changes become effective constitutes acceptance of the revised Terms. For active projects, the Terms in effect at Proposal acceptance generally govern that project unless otherwise agreed in writing.

23. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

24. Entire Agreement

For a specific project, these Terms supplement — and do not replace — your signed Proposal, written change orders, and any product-specific warranty documents. If there is a conflict between these general Terms and your signed Proposal for that project, the signed Proposal controls for that project.

These Terms, together with the Privacy Policy and your Proposal (when applicable), constitute the entire agreement between you and YourNewDoor regarding the Website and general service relationship.

25. Contact Us

Questions about these Terms or our services:

Your New Door / YourNewDoor.com
Email: info@yournewdoor.com
Phone: (214) 997-1520

Irving: 3230 Royalty Row, Suite 110, Irving, TX 75062 · (214) 814-1593
Colleyville: 101 Cheek-Sparger Rd, Colleyville, TX 76034 · (817) 415-1505
Richardson: 620 N Coit Rd, Richardson, TX 75080 · (214) 785-0588

Website: https://www.yournewdoor.com